Privacy Policy - Aldas Hub

Effective Date: January 25, 2025

At Aldas Hub, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of personal information to provide and improve our services:

Personal Information: When you place an order, create an account, or contact customer service, we collect personal details such as your name, email address, phone number, shipping and billing addresses.
Payment Information: To process payments, we collect payment details like credit/debit card information or other payment methods (but we do not store your payment card details; they are processed through secure third-party payment processors).
Order History: We collect details of the products you purchase.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process, fulfill, and ship your orders, and to send you updates about your order status.
Customer Support: To respond to inquiries, provide support, and resolve any issues related to your account or orders.
Marketing and Communication: To send you promotional emails, newsletters, or special offers (if you have opted in). You can opt-out at any time by clicking the “unsubscribe” link in the email.
Improvement of Services: To improve our website, product offerings, and overall customer experience based on feedback and browsing behavior.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption (SSL) to protect sensitive data like your payment details during transactions. Additionally, we have secure storage practices and implement regular security audits.

However, while we take reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will do our best to protect your information.

4. Sharing Your Information

We may share your personal information with trusted third-party service providers to assist with the following:

Payment Processors: To securely process your transactions.
Shipping and Delivery Services: To deliver your orders.
Legal Requirements: We may share information if required by law or to protect our legal rights.

We will never sell your personal information to third parties.

5. Your Rights and Choices

As a user, you have the following rights:

Access to Information: You can request a copy of the personal information we hold about you.
Correction or Deletion: You can request updates or deletion of your personal information (with some exceptions where we are required to retain it for legal or operational reasons).
Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email.
Cookie Preferences: You can manage or disable cookies through your browser settings.

To exercise any of these rights, please contact us at customerservice@aldashub.com

6. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with the new effective date. Please check this page regularly for updates.